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Executive Contact Center Representative
Islamabad
Apply By Dec 17, 2016
Job Description (total positions: 1, posted on: Dec 1, 2016)

Job Summary:

  • Handling nationwide customers complaints, resolving & following up on technical issues like intermittent connectivity to provideexcellent quality of service, with the objective of ensuring the customers loyalty.

Basic Responsibilities:

  • Configuration of WiMAX CPEs & access points, port forwarding for DVRs, biometric & servers.
  • Coordination with different departments to resolve network related customer complaints.
  • Attending /conducting various in house trainings/meetings.
  • Preparation of reports.
  • Follow the companys SOPs and policies.

Education and/or Experience:

  • Bachelors / Master's degree in Computer Science, Engineering or related discipline.
  • Cisco certification would be an advantage.
  • Command on Microsoft Office

Required Competencies:

  • Customer oriented.
  • Knowledge of Wi-Max technology, IP, VOIP, routers & switches.
  • Flexibility in working hours accordance with business requirements.
  • Must be an excellent team player.
  • Active listening & fast learner.
  • Initiative taker and self-motivated
  • Exquisite presentation and report writing skills.

Industry
Telecommunication/ISP
Category
Client Services & Customer Support
Job Type
Full Time/Permanent ( First Shift (Day) )
Gender
No Preference
Minimum Education
Bachelors
Career Level
Entry Level
Required Experience
1 Year - 3 Years
 
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