Answer calls and inquiries from all wi-tribe customers or prospects while providing an excellent quality of service and with the objective of assuring the customers loyalty.
- Answer the calls and inquiries from all customers with courtesy, efficiency and professionalism
- Process and escalate all customers’ requests following the processes and procedures as defined by the Customer Care direction
- Serve all customers through defined channels (Call, E-mail and Web Chat)
- Handle, follow up and resolve customer complaints
- To perform other duties as assigned
- Follow the company’s rules.
- Fresh Graduates may apply who have completed their studies and have no future plans for further studies.
KNOWLEDGE AND COMPETENCIES
- Long term career orientation
- Basic computer knowledge and technical skills
- Strong communication skills
- Handle work under pressure
- Team spirit
- Active listening